Return & Refund Policy

This Return & Refund Policy applies to all purchases made on the official Shahida Parides website https://shahidaparides.shop. Our store sells gowns, trousers, headbands, handbags, maxi‑dresses, tops, hats and other women’s fashion‑related goods. This policy complies with Shopify requirements and European Union consumer‑protection regulations including the 14‑day statutory withdrawal right for EU consumers. No placeholders are included; you may copy this full text directly to your Shopify policy page.

Right of Withdrawal & Return Eligibility

You have the statutory right to withdraw from your purchase without stating any reason within 14 calendar days starting from the day you receive your ordered goods (the date of delivery of the last item in your order)Shopify. This withdrawal right applies to most regular‑priced apparel and accessories including gowns, maxi‑dresses, tops, trousers, hats, headbands and handbags purchased from our store.

To be eligible for return under this policy, returned items must meet all of the following conditions:

1. Goods are unworn, unwashed, unaltered and free of stains, odours or visible damage.
2. All original product tags, labels and accessories are intact and attached.
3. Items are returned in their original retail packaging, in resalable condition.
4. Return requests must be formally submitted within the 14‑day withdrawal window.

Products that show signs of wear, washing, alteration or damage caused by the customer will not be accepted for return, refund or exchange. Such items will be sent back to you at your own cost.

Non‑Returnable Items

The below categories are excluded from standard return, refund and exchange rights, except when the product arrives defective, damaged or incorrectly delivered by us:

• Custom‑made, personalised or made‑to‑order garments and accessories
• All final‑sale, clearance, discounted and promotional sale items
• Pre‑order special‑production merchandise
• Intimate apparel and hygiene‑related accessories for hygiene‑protection reasons

Please carefully review product descriptions before completing your purchase for items marked as final sale.

How to Submit a Return Request

Before sending any goods back to us, you must submit a formal return request via our official support email: info@shahidaparides.shop. Please include the following information in your email:

• Full customer name
• Order number
• List of item names or SKUs you wish to return
• Brief description of your return reason
• Photos if goods are damaged, defective or incorrectly received

Our customer‑service team will respond to your request within 24‑48 business hours and send you return‑processing instructions. Do not send goods to our physical business address LOMONOSSOWALLEE 14C, 17491 GREIFSWALD without obtaining prior written return authorisation. Unauthorised shipments will not be processed and will be returned at the sender’s expense.

Once you receive our authorisation, you must ship the returned goods back to us promptly, no later than 14 days after you notify us of your withdrawal decisionShopify CD.... You are responsible for covering all direct return‑shipping costs for sending goods back to our facility.

Damaged, Defective or Incorrectly Delivered Goods

If you receive damaged, defective or wrong items that do not match your order, please contact us at info@shahidaparides.shop within 14 days after delivery and attach clear photographic evidence of the problem, alongside your order number. After verification by our team, we will arrange solutions including full refund, replacement or price adjustment at our discretion. For valid defect‑related claims, we will cover the return‑shipping expenses for the affected products.

Refund Processing

Once we receive and physically inspect your returned goods and confirm they satisfy all return‑eligibility conditions, we will process your refund. Under EU regulations, refunds will be completed no later than 14 calendar days after we receive your returned merchandise. Refunds will be issued to your original payment method used at checkout.

Please note that banks, credit‑card issuers or payment service providers may require additional business days to post the refund amount to your account. Original outbound shipping fees will be refunded together with the product price in accordance with applicable consumer law. Return‑shipping costs borne by you will not be refunded unless the return is caused by our error such as defective or wrong‑item delivery.

If your return application is rejected because items fail our inspection standard, we will notify you by email, and the goods will be shipped back to you at your own expense without any refund issued.

Order Cancellation

You may request order cancellation before your order has been fulfilled and shipped. Send your cancellation request to info@shahidaparides.shop with your order number. Once an order has been processed and dispatched, cancellation is no longer available and you will need to follow our return procedure after receiving the goods.

Exchanges

We support product exchanges subject to stock availability. To request an exchange, submit your return request email within the 14‑day withdrawal period. If your requested replacement size, colour or style is out of stock, we will offer you the option of store credit or a full refund instead. Exchange‑related return‑shipping costs shall be borne by the customer unless the exchange is required due to our delivery error.

Contact Information for Return‑Related Inquiries

Email: info@shahidaparides.shop Phone: +49 172 1254147 Business Address: LOMONOSSOWALLEE 14C, 17491 GREIFSWALD, Germany Website: https://shahidaparides.shop

Our service team works Monday‑Friday excluding German public holidays. Messages received during weekends or public holidays will be replied to on the next working business day. This Return & Refund Policy is governed by applicable German and European consumer‑protection law.